Privacy Policy

Last updated: September 16, 2026

This Privacy Policy explains how Shagriha LLC ("Shagriha," "we," "us," or "our") collects, uses, discloses and otherwise handles personal information when you use www.shagriha.com, its website features and related services (collectively, the "Services").

Shagriha is a technology platform that connects residential property owners and authorized property managers directly with prospective tenants across the United States. Shagriha does not act as a real-estate broker, leasing agent or property manager through the current Services.

Please read this policy before creating an account, submitting a rental application or uploading a document. Our Terms and Conditions govern use of the Services.

1. Information We Collect

The information we collect depends on how you use the Services.

Account information

When you create or manage an account, we may collect:

Your name.
Email address.
Password or other authentication information.
Account role, such as tenant, property owner or property manager.
Profile information and account preferences you choose to provide.
Account status, login activity and internal identifiers used to operate your account.

We do not collect your date of birth as part of the current account-creation process and do not independently verify your age.

Information from Google authentication

If you register or sign in through Google, we may receive information Google makes available according to the permissions you approve, such as your name, email address, profile image and Google account identifier. We use this information to register or identify your Shagriha account, support secure sign-in and populate basic profile information.

Shagriha does not currently offer Facebook Login or receive Facebook profile information through an account integration. A link from Shagriha to our public Facebook page is an external social-media link, not a login integration. If you follow an external link, the destination service handles information under its own policies.

Listing information

When you create or manage a listing, we may collect information such as:

Property address and geographic location.
City, state, ZIP code and country.
Whether the listing offers a private room or an entire home or apartment.
Rental amount, availability, amenities, rules and restrictions.
Property descriptions, photographs and other listing content.
Bedrooms, bathrooms and other property characteristics.
Listing status, creation and update information.
Other information you choose to include in the listing.

Published listing information is intended to be visible to users and visitors. Draft listings are associated with the account that created them and are not intended for public search display until published.

Application and inquiry information

When you apply to a listing, we collect:

Your name.
Email address.
Phone number.
Desired start date.
Any optional message you choose to submit.
The listing to which you applied.
Application status and related activity.

We also maintain the listing creator's name and email address so that we can make that information available to the applicant after an application is submitted. Shagriha does not disclose the listing creator's phone number through this application-sharing feature.

Shagriha does not currently conduct tenant screening or collect credit reports, criminal-history reports, income documentation or background-check information through the application form. If that changes, we will provide appropriate disclosures before collecting the additional information.

Lease documents

The account that created a listing may upload an externally prepared lease for the correctly associated tenant. We may collect and store:

The uploaded document and its contents.
File name, type, size and upload date.
The listing, listing creator, tenant and tenancy associated with the document.
Storage and access information needed to operate the feature.

Lease documents may contain personal information supplied by the users who prepared or uploaded them. Users should avoid including government identification numbers, financial-account details or other sensitive information that is not reasonably necessary for the lease.

Tenants cannot upload lease documents through the current lease feature. The associated tenant may download the document after the listing creator uploads it, including after the public listing is removed. Lease documents are not displayed publicly.

Search and location information

When you search for properties or use map features, we may process:

Addresses, cities, states, ZIP codes or neighborhoods you enter.
Map location, search radius and map boundaries.
Property locations and nearby points of interest.
Search and filter preferences.
Approximate or precise device location when you affirmatively permit browser location access.

We may use a mapping and geocoding provider such as Mapbox to convert addresses into coordinates, display maps, suggest addresses and identify nearby places. Information handled independently by that provider is also subject to its privacy practices.

Technical information and necessary browser storage

When you use the Services, we and the providers supporting our infrastructure may automatically process technical information such as:

IP address.
Browser, operating system and device type.
Pages visited and features used.
Referring page.
Date and time of activity.
Search, login, session and error information.
Security and diagnostic events.

Shagriha uses cookies or similar browser storage for functions such as account authentication, sessions, preferences, security and operation of the Services. We also use Google Analytics 4 (GA4) to understand how visitors use the Services, including page views, navigation paths, session and engagement information, approximate location, device and browser information, referring pages, and interactions with site features. GA4 may use a first-party cookie or similar identifier to distinguish browsers and sessions. Google states that Analytics processes IP addresses during collection but does not log or store individual IP addresses.

We use this analytics information to measure engagement and bounce patterns, identify usability issues, evaluate which features are useful, and improve the product experience. Where applicable law or Google policy requires consent for analytics storage or measurement, we will request that consent and communicate the choice to Google before enabling the relevant analytics storage. We do not use GA4 for targeted advertising, cross-context behavioral advertising, or to build advertising profiles, and we do not intentionally send names, email addresses, application contents, lease documents, or other directly identifying account content to GA4.

You can control browser storage through your browser settings, but disabling technology needed for authentication or sessions may prevent parts of the Services from working.

Support, privacy and complaint information

When you contact us, we may collect your contact information, the contents of your request, relevant listing or account information, supporting evidence you choose to provide, and records of our review and response. This includes support requests, privacy requests and reports concerning suspected fraud, discrimination, unauthorized listings, misuse of information, infringement, abuse or security concerns.

Do not send passwords, complete payment-card information or government identification documents with an initial complaint unless we specifically request information through an appropriate process and it is necessary.

2. Sources of Information

We collect personal information:

Directly from you when you create an account, create a listing, submit an application, upload a lease or contact us.
From another user when that user creates a listing, associates you with an application or lease, communicates with us about an interaction, or submits a report.
From Google when you choose Google authentication.
Automatically from your browser, device and use of the Services.
From service providers that perform functions for us, such as confirming authentication, delivering email, storing files or reporting a technical error.
From public authorities or other lawful sources when reasonably necessary to address a legal, security or fraud matter.

3. How We Use Information

We use personal information as reasonably necessary to:

Create, authenticate, secure and manage accounts.
Create, publish, search, display and manage property listings.
Provide saved-property, search, map and location features.
Deliver an application to the account that created the relevant listing.
Show the listing creator's name and email address to the applicant after the application is submitted.
Maintain application status and private application histories.
Store an owner-uploaded lease and make it downloadable to the correctly associated tenant.
Provide support and respond to privacy requests.
Receive, investigate and respond to complaints and reports.
Prevent, detect and address fraud, abuse, unauthorized access and security incidents.
Enforce our Terms and protect users, Shagriha and others.
Send necessary account, security, application, support, policy and service communications.
Diagnose errors, maintain and improve the reliability and usability of the Services.
Measure visits, engagement, navigation and bounce patterns, and use those insights to improve features and the user experience.
Comply with law, lawful process and valid governmental requests.
Establish, exercise or defend legal claims.

We may use aggregated or de-identified information that does not reasonably identify an individual for service measurement, planning and improvement. We do not use private applications or lease documents to train unrelated general-purpose artificial-intelligence models.

4. Application Sharing and Recipient Responsibilities

When an applicant submits an application, Shagriha shares the applicant's name, email address, phone number, desired start date and optional message with only the account that created the relevant listing. Shagriha does not make that information available through the listing-management feature to unrelated owners or managers merely because they have a similar account role.

After submission, Shagriha makes the listing creator's name and email address available to that applicant in connection with the application. The listing creator's phone number is not disclosed through this feature.

Our Terms restrict recipients from selling applicant information, publicly posting it, using it for unrelated marketing or disclosing it unnecessarily. Recipients may use it to evaluate, respond to and manage the relevant application and related tenancy, subject to applicable law.

An “Approved” application status means only that the listing creator accepted the application. It does not mean that Shagriha verified the applicant, that a lease was signed or that a payment obligation arose.

5. How We Disclose Information

We may disclose information in the following circumstances.

Public listing information

Information included in a published listing may be visible to users, visitors and search or mapping services. Applicants' private information and lease documents are not public listing content.

Other users at your direction

We disclose application and listing-creator contact information as described in Section 4. We make an uploaded lease available only to the tenant associated with that lease. These disclosures occur to provide functionality requested by the relevant users.

Authorized Shagriha employees

Authorized employees may access account, application, listing, complaint and lease information when reasonably necessary for support, privacy-request handling, security, fraud or abuse review, enforcing our Terms, maintaining the Services or complying with law. Access is limited according to job responsibilities and operational need.

Service providers

We use providers that support functions such as hosting, databases, file and image storage, authentication, maps and geocoding, email delivery, security, error monitoring, analytics, support and other technical operations. Google processes analytics information for us through Google Analytics 4 under Google's applicable terms and privacy safeguards. They may process information only to the extent reasonably necessary to perform the relevant function for Shagriha or as otherwise permitted by law and their applicable agreements.

We do not list every provider by name in this policy. We maintain and review provider information internally and will update our disclosures when a new provider materially changes how personal information is handled.

Legal, safety and enforcement purposes

We may disclose information when we reasonably believe disclosure is necessary to comply with applicable law or valid legal process; respond to a court order, subpoena or governmental request; investigate fraud or a security incident; enforce our Terms; protect the rights, safety or property of users, Shagriha or others; or establish, exercise or defend a legal claim.

Business transactions

Information may be transferred as part of a merger, acquisition, financing, restructuring, bankruptcy, sale of assets or similar transaction, subject to applicable law. A transaction does not authorize the recipient to disregard this policy or use information in a materially incompatible manner without appropriate notice or consent where required.

6. No Sale or Targeted-Advertising Sharing

Shagriha does not sell personal information to data brokers or other third parties. We also do not share personal information for cross-context behavioral advertising or use personal information for targeted advertising. Our use of GA4 is limited to audience measurement, product analytics, security, and improving the Services; it is not used by Shagriha to deliver targeted advertisements.

We do not currently send promotional emails, marketing text messages or marketing calls. Accepting our Terms, creating an account or providing contact information for an application does not enroll you in promotional communications. Before introducing marketing, we will provide applicable choices, disclosures and opt-out methods and obtain any consent required by law.

7. Lease Privacy and Access

Only the account that created the relevant listing may upload a lease. Only the correctly associated tenant may download it. An upload does not give every applicant, other tenant, unrelated owner or visitor access.

Authorized Shagriha employees and necessary service providers may access lease information only for the limited purposes described in this policy. Shagriha does not prepare, authenticate, legally review, electronically sign or verify lease documents.

Users are responsible for ensuring that they have authority to upload, disclose and access a lease. They should retain their own copies of important documents.

8. Listing Removal, Account History and Deletion

When a listing is removed, related applications currently remain in the applicable listing creator's and applicant's private account histories. A tenant associated with an uploaded lease may continue to download that lease. Removing a listing does not automatically delete these records, remove copies already lawfully downloaded or terminate a rental agreement between users.

Listing removal, account closure and deletion of personal information are different actions. You may request deletion as described in Section 15.

9. Current Payments and Future Subscription Billing

Shagriha does not currently collect, hold, process or transfer rent, deposits, application payments or other rental funds between users. We do not currently provide payment processing or escrow services.

If paid Shagriha plans are introduced, we plan to use Stripe only to process Shagriha subscription fees. Before collecting subscription payment information, we will update relevant disclosures and explain the information collected, purposes, provider role, billing choices and applicable terms. This policy does not represent that subscription billing is currently available or authorize a future charge.

10. Service Communications

We may send emails needed to operate your account and provide Services you use, including security alerts, password-reset messages, application updates, listing notifications, responses to support and privacy requests, and important changes affecting your account, the Terms or this policy.

Service communications are separate from marketing. You may not be able to opt out of communications that are reasonably necessary to provide or secure an active account, but you may close your account subject to our Terms and applicable law.

11. External Services and Links

Google authentication, mapping services and other third-party functionality may be governed by the provider's own terms and privacy policy. A link to an external service—including a footer link to Shagriha's public Facebook page—does not mean that Shagriha controls that service or receives your profile information from it.

When you leave Shagriha or interact directly with another service, that service's independent privacy practices apply to its collection and use of information.

12. Data Security

We use technical and organizational safeguards designed to protect personal information. These include password hashing, authentication and role-based authorization controls, restricted database access, security logging and monitoring, secure connections, software maintenance and security testing.

No website, storage system or internet transmission is completely secure. You are responsible for protecting your credentials and should promptly contact support@shagriha.com if you suspect unauthorized account access.

13. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including maintaining accounts and private histories, providing requested Services, supporting leases and applications, responding to requests, resolving disputes, protecting security, preventing fraud, enforcing agreements and complying with applicable law.

Different categories of information may be retained for different periods. We have not promised fixed retention periods. Some information may remain for a limited period in backups or be retained where reasonably necessary for legal, security, fraud-prevention or dispute purposes.

We may retain aggregated or de-identified information that no longer reasonably identifies you. We will not attempt to reidentify information maintained as de-identified except as permitted by law to test whether our de-identification processes are effective.

14. Your Choices

You may:

Update eligible account or listing information through available account controls.
Decline browser location access and search by entering a location manually.
Control or delete cookies and similar storage through your browser. Blocking necessary storage may prevent parts of the Services from working, while blocking analytics storage may limit our ability to measure usage.
Use available browser privacy controls or the Google Analytics opt-out browser add-on to limit Google Analytics measurement.
Contact support@shagriha.com with questions about our analytics practices or available privacy choices.
Choose not to include an optional message with an application.
Contact support@shagriha.com about account closure or privacy requests.

Shagriha does not currently offer marketing subscriptions, targeted advertising or the sale of personal information. Therefore, there is no current marketing, targeted-advertising or sale opt-out to exercise through the Services.

15. Access, Correction and Deletion Requests for US Users

Shagriha offers all users in the United States the ability to request:

Access: Ask for information about eligible personal information Shagriha maintains about you and, where appropriate, a copy of that information.
Correction: Ask us to correct eligible personal information that is inaccurate.
Deletion: Ask us to delete eligible personal information or close your account.

Submit a request to support@shagriha.com with the subject “Privacy Request.” Describe the request and identify the account involved. Do not send a password or unnecessary identity document.

We will take reasonable steps to verify that the requester is the account holder or an authorized person. Verification may include responding from the account email address, signing into the account or providing information connected to the request. We will request additional identity information only when reasonably necessary and proportionate to the sensitivity of the request.

We may deny or limit a request where reasonably necessary and permitted by law—for example, to protect another person's information, maintain security, prevent fraud, comply with law, complete a valid legal process, preserve evidence, exercise or defend legal claims, enforce agreements, or retain information that cannot reasonably be linked to the requester. We will explain the result unless law or security considerations prevent us from doing so.

Deletion from Shagriha does not guarantee deletion of information already lawfully received or downloaded by another user, such as application information received by a listing creator or a lease downloaded by a tenant. Those recipients remain subject to applicable law and our Terms. Information independently copied or cached by third parties may also remain outside our control.

We will respond within the period required by applicable law. Where no statutory period applies, we will respond within a reasonable time. We do not charge for ordinary requests, but may decline or charge a reasonable fee for excessive, repetitive or manifestly unfounded requests where applicable law permits it.

16. Additional State Privacy Rights

Depending on where you live and whether a particular law applies to Shagriha or the relevant processing, you may have additional rights. These may include data portability, information about categories of information and recipients, use of an authorized agent, an appeal of a denied request, and rights relating to sensitive information, sale, sharing or targeted advertising.

Submit these requests to support@shagriha.com with the subject “State Privacy Request” and identify your state of residence. We will not discriminate against you for exercising an applicable privacy right.

Because Shagriha does not currently sell personal information or share or process it for targeted advertising, those activities are not offered as current opt-out choices. If our practices change, we will update this policy and provide any required controls before or when the change takes effect.

17. Children and Account Eligibility

Shagriha accounts, listings and applications are intended only for individuals who are at least 18 years old and legally capable of accepting our Terms. Shagriha does not collect birth dates or verify age through the current Services. An account holder represents during account creation that they satisfy the eligibility requirements.

The Services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If we learn that an account holder is under 18, we may restrict or close the account and take appropriate steps concerning the information associated with it. If we learn that a child under 13 submitted personal information, we will take reasonable steps to delete it where required, subject to lawful security and recordkeeping needs.

If you believe a child has provided information to Shagriha, contact support@shagriha.com with the subject “Child Privacy Request.”

18. Changes to This Privacy Policy

We may revise this policy as our Services, practices and legal obligations change. We will post the revised policy and update the date shown above. For material changes, we will provide additional notice through the Services or by email when appropriate or required by law.

We will obtain consent where applicable law requires it. We will not treat a policy update alone as permission to apply a materially different use of previously collected personal information retroactively where notice or consent is legally required.

19. Contact Us

Send privacy questions and requests to:

Shagriha LLC

Email: support@shagriha.com

Website: www.shagriha.com

Registered-agent address:

5900 Balcones Drive, Suite 100

Austin, TX 78731

This address is not a customer-service office. Email is Shagriha's ordinary channel for privacy and support communications.